The natural art of selling
The human being, like many other animals show daily in nature, has a great commercial potential. Thus, some species of birds evolved to have bright colors to help them find a mate; some p...
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How Transcom Sevilla uses sport as a motivational and performance improvement tool
At Transcom we know that one of the key success factors in our business is our adaptability. That is why we at Transcom Sevilla strive to differentiate ourselves from our competitors by h...
Delivering the best customer experience through social media channels
At Transcom Isla Sicilia in Spain, our social media customer service team just celebrated its second anniversary. The department’s main priority is to monitor and address all queries and ...
Listening workshops at Transcom San Fernando improve customer experience
Inspired by the quote “We have two ears and one mouth so that we can listen twice as much as we speak, Transcom San Fernando decided to organize “Listening workshops” for our agents. The ...
Delivering special service to ensure telecom customer satisfaction
At Transcom we always try to adapt our resources to our clients' needs. One example: the added-value services we deliver from our San Fernando site for a leading telecommunications operat...
Transcom Isla Sicilia celebrates its sixth anniversary
On February the 7th, our Transcom Isla Sicilia center celebrated its sixth anniversary. During that specific day, in my role as a Product Specialist, I was engaged in a training workshop ...
Translibrary, a new leadership initiative at Transcom Leon
Transcom is truly a people’s business and we all agree about the importance of having motivated agents in our teams in order to do a good job and produce the best results. At Transcom Leo...
Five key elements of a successful sales campaign
At Transcom Sevilla we are sales specialists and we have a vast experience in generating business for our customers. Spanning a wide array of sectors, we have developed campaigns of diffe...
How to grow and ensure results in big sales campaigns
Big sales campaigns with an exponential growth in an already large number of agents tend to represent a huge challenge in terms of maintaining stable results due to the increase of turnov...