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Roberta Schiappadori Mar 11th, 2019 Business & Performance

Transcom wins the 2018 Haier Overseas Service Core Partners Award


During the Overseas Service Summit 2019 held in Qingdao (China) on March 6-8, Transcom was awarded as Service Core Partner by Haier, the global leading provider of white goods and better-...

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Roberta Schiappadori Feb 8th, 2019 Innovation

Transcom and DataChronic: creating innovative digital services for an even better Customer Experience


Transcom Italy and DataChronic have signed a partnership to improve Customer Experience through the design and development of innovative digital services. One of the first objectives is to improve performances optimizing time consuming tasks with higher quality through the use of intelligent process automation.
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Gianluca Gemma Apr 18th, 2018 People

Transcom for Montereale: celebrating new life in L’Aquila territories


Celebrating the rebirth of the territories hit by the earthquake together with the next generation. This was the theme for the Transcom event for Montereale, held on Tuesday, April 17 at ...

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Agnese Cotardo Dec 12th, 2017 Business & Performance

Improving user CX with a Speech Analytics project from Transcom.


In any commercial sector, the customer service phase plays a fundamental role in creating an image of a company in the eyes of the client. But that’s not all! The semantic and linguistic ...

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Massimiliano Macchia Sep 19th, 2017 Business & Performance

Transcom selected to provide customer assistance for the new famil.care service


Early in April, Transcom began managing customer service for famil.care, a new digital platform created to allow family caregivers to protect their loved ones remotely, look after their e...

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Agnese Cotardo Aug 11th, 2017 Innovation

Transcom Italia launches gamification project to increase service quality and improve user experience


Gamification is the application of game logic and mechanisms to other fields, for the purpose of engaging with people and conveying specific messages to them in an efficient and agreeable...

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Stefania Melosi Mar 28th, 2017 Business & Performance

Transcom Italia wins Customer Relationship Management Award


Process innovation increases customer satisfaction and improves the operating efficiency of Lastminute.com services

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Stefania Melosi Jan 10th, 2017 People

Transcom Italy raised money for schools in earthquake-hit areas


The terrible earthquake that devastated huge areas of central Italy last August 24 caused hundreds of victims and flattened houses, churches, schools, hospitals and public buildings. It a...

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Roberto Boggio Aug 25th, 2016 People

Let’s support the Italian people struck by the earthquake!


A 6.0 magnitude earthquake hit Italy early morning Wednesday August 24. Rescuers are searching through the rubble hoping to find someone still alive and relief groups are mobilizing. I wa...

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Emanuele Vitale Jun 22nd, 2016 Innovation

How personalized services can improve the customer experience in a new Smart Digital Ecosystem


Customer Experience is a pervasive question that extends into the world of Contact Centers. Today it is vital for services offered to satisfy the needs of increasingly attentive, demandin...

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