A new client at Transcom Concepcion
Transcom Concepcion continues its onshore expansion adding new customers in the local market. To illustrate this, we have recently introduced one of the leading companies in the Chilean r...
Learn more
Listening workshops at Transcom San Fernando improve customer experience
Inspired by the quote “We have two ears and one mouth so that we can listen twice as much as we speak, Transcom San Fernando decided to organize “Listening workshops” for our agents. The ...
Transcom Lima is growing
Since December 2013, our site in Lima has experienced an increase in operations via new outbound services to clients in sectors such as telecom, insurance, NGOs and entertainment. This gr...
“Out of the Box Day” empowers team leaders at Transcom Ribeirao
Team leaders truly play a key role in our organization. They are the ones that have the shortest path to our agents’ minds and hearts. We know that many times, no matter how much agents l...
Transcom Sevilla invited client to celebrate the success of 2013
On February 4th, Transcom Sevilla held a workshop with one of our clients. The client sells leisure products, and insurance and legal advice to its banking and telecommunications partners...
Delivering special service to ensure telecom customer satisfaction
At Transcom we always try to adapt our resources to our clients' needs. One example: the added-value services we deliver from our San Fernando site for a leading telecommunications operat...
Successful outcome of sales marathon at Transcom Concepcion
At Transcom’s Concepcion site in Chile, we recently celebrated two months since our opening day. Today the site employs 60 sales agents, servicing a major telecom company. Our client offe...
Transcom Isla Sicilia celebrates its sixth anniversary
On February the 7th, our Transcom Isla Sicilia center celebrated its sixth anniversary. During that specific day, in my role as a Product Specialist, I was engaged in a training workshop ...
Translibrary, a new leadership initiative at Transcom Leon
Transcom is truly a people’s business and we all agree about the importance of having motivated agents in our teams in order to do a good job and produce the best results. At Transcom Leo...
How Master Class programs improve customer service and increase sales
Good teamwork implies that everybody can learn from his or her teammates, jointly creating and delivering an extraordinary service to our clients. That’s why Transcom San Fernando has dev...