Transcom at Polish Outsourcing Fair 2014
The second Polish Outsourcing Fair took place at the EXPO XXI Exhibition and Conference Centre in Warsaw on the 16th and 17th of October. The event saw over 1000 visitors and 120 exhibit...
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From Contact Center to Engagement Center
The contact center industry has over the past 20 years gone through some significant changes and developments. Many of us have experienced, and been part of, the introduction of new tools...
Delivering the best customer experience through social media channels
At Transcom Isla Sicilia in Spain, our social media customer service team just celebrated its second anniversary. The department’s main priority is to monitor and address all queries and ...
"I Transcom Forum Multichannel" at a glance
As a follow-up to the earlier post about the I Transcom Forum Multichannel: Integration strategies for your client, I am happy to share a video from the event.
Sharing ideas about multichannel trends at the “I Transcom Forum” in Lima, Peru
On Tuesday, June 24th, I had the pleasure of participating in the” I Transcom Forum –Multichannel: Integration strategies for your client”, organized by Transcom Peru in Lima. Our aim wit...
Transcom Germany handles multichannel support for market leading GPS products
For more than three years now, Transcom Germany’s team in Halle has handled the customer support for one of our client’s GPS devices and smartphone apps. During this time, we have built a...