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Monica Llagostera Apr 16th, 2015 Perspectives

Trends and expectations in customer care in 2015


While change and evolution are part of our DNA as a species, there is no doubt that in recent years we have witnessed a rapid acceleration of the pace at which these changes are happening...

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Roberto Boggio Mar 11th, 2015 Perspectives

Customer service – a strong growth driver in e-commerce


In recent years e-commerce has reported staggering growth worldwide. In June 2014, Ecommerce Europe published its 2014 report on European e-commerce in the Business to Consumer (B2C) mark...

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Hans-Rainer Michels Jan 7th, 2015 Perspectives

Contact centers on the move – Transcom makes its voice heard


To improve customer experience is the supreme objective for every contact center. But our industry is changing fast. Customer needs are evolving and client requirements are shifting from ...

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Christian Hultén Aug 27th, 2014 Innovation

From Contact Center to Engagement Center


The contact center industry has over the past 20 years gone through some significant changes and developments. Many of us have experienced, and been part of, the introduction of new tools...

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Alejandro Menjura Molina Jul 3rd, 2014 Perspectives

Sharing ideas about multichannel trends at the “I Transcom Forum” in Lima, Peru


On Tuesday, June 24th, I had the pleasure of participating in the” I Transcom Forum –Multichannel: Integration strategies for your client”, organized by Transcom Peru in Lima. Our aim wit...

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Hartmut Jaschok Apr 7th, 2014 Business & Performance

Transcom at CCW 2014 to showcase how we improve our clients’ business performance


The Call Center World (CCW) is the largest event of the customer service, communication and call center business in Europe. This year’s edition took place in Berlin from 17th to 20th of F...

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