Transcom Italia wins Customer Relationship Management Award
Process innovation increases customer satisfaction and improves the operating efficiency of Lastminute.com services
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LeonarDo @ work – Transcom pilot projects to improve Customer Experience
In recent years, continuous transformation, evolving technology and huge social media growth have exponentially increased customers' influence over your brand and radically modified the w...
Transcom finalizes multi-lingual customer service transition for an innovative e-commerce provider
Our client, a lifestyle fashion company that offers an engaging and personalized shopping experience to over 35 million members worldwide through its portfolio of brands, was looking for ...
Official opening of “LeonarDo 2.0.14” – a new research and innovation center for Customer Experience
In March, Transcom Italy presented its new Research and Innovation Center for Customer Experience to the press and the local authorities. The center is located in L’Aquila and set up join...
Innovation and product knowledge key factors when Transcom UK wins government contract
Our Leeds site has enjoyed a successful partnership directly with the primary loan provider for further education in the UK for five years. During 2014 the UK Government created a new out...
Transcom Italy wins award for “Best contact center outsourcing partner in 2014”
The prestigious award was awarded on February 12 by a panel of experts appointed by the CMMC Club, an Italian association that brings together companies and professionals working in the c...
Transcom reaches High Performance Benchmark on "Client Satisfaction with Customer Experience management"
Transcom regularly measures Client Satisfaction through online surveys. These surveys are based on COPC (Customer Operations Performance Center) principles, and quantify satisfaction acro...
Transcom Germany’s expertise contributed to keeping client’s customer satisfaction at top levels for 16 months
One of Europe’s fastest growing telecom operators has been a client at Transcom for more than ten years. We serve this client in several European markets, each of which has its own charac...
Transcom announces “LeonarDo 2.0.14” – a research and innovation program to improve the customer care process
Transcom has decided to invest in a new research and development project called “Smart Digital Ecosystem for Customer Experience Enhancement”. For simplicity’s sake we’ve renamed the proj...