Isabel Sánchez-Lozano Dec 2nd, 2013 People

Here is work!

As President of the Spanish Contact Center Association (ACE) and Regional Manager of Transcom's Iberia & Latam Region, I was interviewed for a TV program about work - ‘Here's work’- b...

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Isabel Sánchez-Lozano Sep 27th, 2013 Perspectives

Why our clients outsource

Several independent consultants, such as Gartner and KPMG, have recently highlighted the value of outsourcing business services. In our market, the secret of success is to ensure that eve...

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Katrin Holst Sep 9th, 2013 People

Transcom Estonia Embracing Empathy

In today’s world, providing correct information and fulfilling customers’ requests accurately is not sufficient to create an outstanding customer experience.  It takes more than that. Bei...

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Simon Kapstad Sep 6th, 2013 People

Powerday with lottery!

Motivation is the word of the day! Recently, we arranged a "Powerday" at our Rolvsøy site in Norway. Each agent could draw a ticket for each new sale they made, and every ticket was guara...

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