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Debora Mendola May 27th, 2015 Business & Performance

The best customer experience for Italian business travelers starts in Tunis


Early this year, Transcom Tunis officially launched a new customer care service for one of Italy’s biggest travel companies.  As partner and founding member of a worldwide network that un...

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Annica Strahner May 19th, 2015 Perspectives

Leading the way in Customer Experience


This year Transcom celebrates 20 years in business. Since we opened our first site in Karlskoga, Sweden in 1995, the company has grown from a single-country, single client operation into ...

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Monica Llagostera Apr 16th, 2015 Perspectives

Trends and expectations in customer care in 2015


While change and evolution are part of our DNA as a species, there is no doubt that in recent years we have witnessed a rapid acceleration of the pace at which these changes are happening...

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Matteo Ferrari Feb 26th, 2015 Business & Performance

Transcom expands in Eastern Europe and opens new contact center in Serbia


Many of the world’s best-known companies have recognized the economic potential of Serbia, including Transcom, having recently opened a new contact center in Belgrade. Thanks to its geogr...

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Alberto Martínez Bernardo Feb 16th, 2015 Business & Performance

Transcom´s quality recognized at the 2014 CRC Gold Awards in Madrid


The Customer Relation Expo is the most important meeting point in Spain for professionals and clients in the contact center and customer service industry. The edition for 2014 took place ...

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Juulia Jürgens Feb 3rd, 2015 Business & Performance

Transcom Estonia reaches impressive end-user satisfaction result for telecom client


Customer satisfaction is very important for all companies. All feedback that we receive from our clients´end-users is individual and needs to be handled on a daily basis. The past twelve ...

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Magdalena Derek Aug 13th, 2014 Business & Performance

Transcom Germany’s expertise contributed to keeping client’s customer satisfaction at top levels for 16 months


One of Europe’s fastest growing telecom operators has been a client at Transcom for more than ten years. We serve this client in several European markets, each of which has its own charac...

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Åsrun Pedersen Jul 28th, 2014 Business & Performance

Transcom Norway site gets all time high Customer Overall Satisfaction score in June 2014


Transcom Norway's Rolvsøy site delivers good Customer Overall Satisfaction results every month.  There has recently been further improvement and Customer Satisfaction score reached 87.3% ...

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Alejandro Menjura Molina Jul 21st, 2014 Innovation

"I Transcom Forum Multichannel" at a glance


As a follow-up to the earlier post about the I Transcom Forum Multichannel: Integration strategies for your client, I am happy to share a video from the event.

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Alejandro Menjura Molina Jul 3rd, 2014 Perspectives

Sharing ideas about multichannel trends at the “I Transcom Forum” in Lima, Peru


On Tuesday, June 24th, I had the pleasure of participating in the” I Transcom Forum –Multichannel: Integration strategies for your client”, organized by Transcom Peru in Lima. Our aim wit...

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