Early this year, Transcom Tunis officially launched a new customer care service for one of Italy’s biggest travel companies. As partner and founding member of a worldwide network that un...
This year Transcom celebrates 20 years in business. Since we opened our first site in Karlskoga, Sweden in 1995, the company has grown from a single-country, single client operation into ...
While change and evolution are part of our DNA as a species, there is no doubt that in recent years we have witnessed a rapid acceleration of the pace at which these changes are happening...
Many of the world’s best-known companies have recognized the economic potential of Serbia, including Transcom, having recently opened a new contact center in Belgrade. Thanks to its geogr...
The Customer Relation Expo is the most important meeting point in Spain for professionals and clients in the contact center and customer service industry. The edition for 2014 took place ...
Customer satisfaction is very important for all companies. All feedback that we receive from our clients´end-users is individual and needs to be handled on a daily basis. The past twelve ...
One of Europe’s fastest growing telecom operators has been a client at Transcom for more than ten years. We serve this client in several European markets, each of which has its own charac...
Transcom Norway's Rolvsøy site delivers good Customer Overall Satisfaction results every month. There has recently been further improvement and Customer Satisfaction score reached 87.3% ...
As a follow-up to the earlier post about the I Transcom Forum Multichannel: Integration strategies for your client, I am happy to share a video from the event.
On Tuesday, June 24th, I had the pleasure of participating in the” I Transcom Forum –Multichannel: Integration strategies for your client”, organized by Transcom Peru in Lima. Our aim wit...