Providing customer assistance is always a delicate task, one that requires tact, empathy and skill in order to offer the right solution and strike up a rapport where necessary. The travel...
In any commercial sector, the customer service phase plays a fundamental role in creating an image of a company in the eyes of the client. But that’s not all! The semantic and linguistic ...
Five years ago, TalkTalk was one of the most complained about telecoms operators in Britain. Today the company has completely turned things by revamping the contact centre operating model...
At Transcom, our approach in Process Analytics and Improvement involve a series of actions that aim to identify, analyze and improve existing business processes within our partners’ organ...
The latest Whirlpool refrigerator is far more than just a humble cold cabinet. It’s a smart device. So when the connection fails, and the frustrated customer starts calling, a Transcom cu...
Process innovation increases customer satisfaction and improves the operating efficiency of Lastminute.com services
"You have to be ready for virtually any situation and so it is fundamental for us to have a solid supplier like Transcom who can guarantee us a high-quality service all the time." ...
Flexibility, scalability and technology at our clients’ service Not so long ago, one of our clients, a leading manufacturer of household appliances, asked us to submit a proposal to mana...
Another white goods client was recently added to the Transcom portfolio. The Chinese multinational in question, a global leader in the consumer electronics and white goods sector, designs...
Transcom regularly measures Client Satisfaction through online surveys. The surveys are based on COPC (Customer Operations Performance Center) principles, and quantify overall satisfact...