Passionate about creating smarter people experiences every day

Reflections about People, Passion and Performance Today is officially my first day at Transcom and I am proud and happy to be joining the team! I am always curious and since I could not ...

Customer Experience is not Customer Satisfaction. It is a culture whereby an organization fully understands and commits to improving the Customer Journey. At Transcom, we believe that imp...

“Customer experience has never been hotter”. These were the words written in a trend analysis published at the end of 2016 by Forbes Magazine. They are not exactly alone in highlighting ...

Gamification is the application of game logic and mechanisms to other fields, for the purpose of engaging with people and conveying specific messages to them in an efficient and agreeable...

Transcom has once again been recognized with this important prize awarded by the Contact Center Magazine in one of the most prestigious customer care galas in Spain: the Platinum Contact ...

The Dutch Transcom team has shown exceptional creativity in the first Great Transcom Bake Off. The contest took place in early April and served as a fund raiser for the local Animal Ambul...

The world of customer care is currently going through a period of radical transformation. And, like in many other areas, the drivers of change are digitalization and the ever-present ambi...

At Transcom, we take pride in our ability to deliver outstanding customer experience. Our work to continuously develop and refine our Value Proposition builds on three major elements that...

The first thing that wowed Karyna about Vilnius  when she first arrived from Minsk was its narrow streets, which looked like they were the guardians of hundred-year-old secrets, and the g...

 This was the 11th edition of “Call Center Days”, the largest conference for the customer service industry in Northern Europe. For 10th year in a row, Transcom Norway won the prize “Best ...

The latest Whirlpool refrigerator is far more than just a humble cold cabinet. It’s a smart device. So when the connection fails, and the frustrated customer starts calling, a Transcom cu...

Speech analytics is one of the fastest growing tech segments in the contact center market. This is a technology that delivers rapid insight into a range of improvement opportunities, base...

Process innovation increases customer satisfaction and improves the operating efficiency of Lastminute.com services

For the second year in a row Transcom Netherlands has won the jury award of the Dutch Customer Contact Week (Nationale Klantcontactweek). The jury of the Nationale Klantcontactweek, which...

New European multilingual project launched in Belgrade Transcom affirms its leading position as a provider of excellent customer care services for the white goods sector, which contribut...

"You have to be ready for virtually any situation and so it is fundamental for us to have a solid supplier like Transcom who can guarantee us a high-quality service all the time." ...

“Definitely a night to remember!” “One of the best events Transcom has ever prepared!” “Best Music Fest I’ve attended so far!” You already know that people enjoyed the event when they...

The global customer care outsourcing market is forecast to grow more than four percent annually up to 2020. Although digital services are becoming increasingly important for the customer ...

The terrible earthquake that devastated huge areas of central Italy last August 24 caused hundreds of victims and flattened houses, churches, schools, hospitals and public buildings. It a...

In December 2016, Transcom Shared Service Center Vilnius (SSC) decided to organize a fund raising for a good purpose - to support an initiative of building a home for families of the chil...